Return & Refund Policy

Thank you for shopping at TofuCatLitter.my. We want you and your cat to be completely satisfied with your purchase.

Returns

You may return unopened products within 30 days of delivery for a full refund. To be eligible for a return:

Products must be in original, unopened packaging
Products must be unused and in the same condition that you received them
You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened bags of cat litter
Products that show signs of use
Products damaged due to misuse

How to Initiate a Return

To start a return, please contact us at [your email] with your order number and reason for return. We will provide you with return shipping instructions.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.).

Exchanges

If you need to exchange a product for a different variant or product, please contact us to arrange the exchange.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you.